A Note About COVID-19 from the Executive Director
Testing will continue to take place at available PSI centers as they open, and through Live Remote Proctoring. We will keep you apprised if and when these options change.
I wanted to take a moment to provide an update on recent events that would impact some of our testing candidates. PSI has closed all of their testing centers until April 14, 2020.
NAWCO and our testing partners will be notifying everyone who is currently scheduled to test via PSI. Each candidate will be given the option to wait until PSI centers are open for business or choose the option to test via Live Remote Proctoring (LRP). If you choose to change from PSI to LRP there will be NO change fee incurred. We will work to get this done as expeditiously as possible so that you may schedule your exam.
I would like to thank you all for your continued patience as these changes keep occurring.
The team at NAWCO cares about everyone’s safety and has been closely monitoring the current events related to COVID-19. In accordance with the recommendations that have been made on various government levels, and in order to protect our candidates and staff, we have suspended all onsite testing.
We understand that undertaking this task to educate and certify yourself in wound care is a priority and obtaining your certification is a goal that you are working towards. While we have ceased all onsite testing we wanted to let you know that we have other options for testing that include computer based testing at PSI centers as well as Live Remote Proctoring that can be done from the safety of your own home.
As more and more educational providers are turning to recorded and live online training, we want to assure you that we have options for your testing needs as well. Our goal is to make sure that you can still meet your certification goals during this challenging time.
Thank you for your patience and understanding.
TEST FROM YOUR HOME OR OFFICE!
Live-Remote Proctoring Test Administration Available* for the NAWCO WCC Exam
For a limited time*, NAWCO will offer the WCC exam by live-remote proctoring (LRP) with testing vendor Examity. Candidates who are interested in taking the exam via LRP should review the information and administration requirements in this document and contact NAWCO at LRPinfo@nawccb.org to receive availability and scheduling information.
The following FAQs provide specific information about LRP test administrations. Candidates must review the WCC candidate handbook for full certification program policies and information.
*During this time, the WCC exam will still be offered via computer-based testing at PSI test centers and via paper and pencil at select sites as is detailed in the WCC Candidate Handbook available on the NAWCO web site.
What is live-remote proctoring (LRP)?
LRP is a mode of test administration that allows approved candidates the ability to take the certification exam at a location and time of their choosing using the candidate’s own computer. The administration is monitored in real time by a remote proctor who observes the candidate and enforces the exam administration rules throughout the exam.
What are the benefits of LRP?
LRP allows candidates the flexibility to select the date, time, and location that is best for them. Pending available appointments, the exam may be taken 24/7 in a candidate’s own home or office. Note – individuals other than the approved candidate may not be in the same room as the candidate at any point during the exam administration. Therefore, candidates should plan to take the exam in a private room where they will not be disturbed at any point during testing.
What are the technology requirements for testing via LRP?
Candidates must meet the following technology requirements in order to take the exam via LRP:
- Device: Desktop computer, laptop, or .Chromebook required. Tablets and cell phones will not meet the requirements.
- Operating System: Windows 7 or later, Mac OS X 10.8 or later, Chrome OSA
- Internet Connection: 2 Mbps or better for upload and download speed
- Hardware: 2GB or more of RAM, Microphone and Speakers, Webcam
- Web Browser: Google Chrome, IE/Edge, Firefox, and Safari
Sitting for the WCC exam will involve connecting to a site outside of your network security settings and requires software download. If you are planning to take the exam at work, please speak to your IT Department to confirm the download is permitted and ask them to open ports 80, 443 and 1935.
Candidates can perform their own systems check by going to https://reg.testrac.com/sched and clicking on “Open Portal” and then clicking on “My Profile”. Candidates can set up their security profile and check compatibility.
Candidates may also contact the LRP testing vendor, Examity, at email@example.com to arrange a system check with the support system prior to the exam appointment.
What are the examination rules?
Candidates must adhere to all exam day rules as detailed in the WCC Candidate Handbook and those listed below.” Violation of these rules will result in termination of the exam session and/or cancellation of exam scores and may prohibit the candidate from taking the WCC exam in the future. No refunds will be given to a candidate whose exam is terminated for violation of the exam day rules.
Exam Day Rules
- The candidate must present a valid, US government-issued photo identification to the web-cam for validation by the proctor during the authentication process. The name and photo on the identification must match the candidate and the authorization provided by NAWCO. Examples of acceptable identification include driver’s license, passport, military ID card, or other state-issued ID. Unacceptable identification includes an employment ID, student ID, etc.
- No one other than the candidate is permitted in the candidate’s testing room (including children) at any time during the check-in or exam administration.
- Candidates may not have coats, cell phones, books, notes, or other unauthorized materials beyond the computer on their examination desks. Candidates should remove cell phones and other devices from the testing room before beginning the administration.
- Candidates will be required to conduct a room scan for unauthorized content as part of the check-in procedures with the test proctor. During this scan, the candidate must present the entire room, desk and behind the monitor/camera.
- Candidate breaks are not authorized during the exam administration. The exam time allotted is 2 hours. An additional 5 minute authentication process will take place before the exam begins. Candidates should plan accordingly. Unscheduled breaks will result in the termination of the exam session which will require the candidate to apply to retake the exam and pay the reexamination fee.
- NAWCO and its testing partners maintain test administration and test security standards that are designed to ensure all candidates are provided the same opportunity to demonstrate their abilities. Before, during and after examination, all candidates are expected to conduct themselves in an ethical manner.
- To take the examination via live-remote proctoring, candidates must download monitoring software as prompted by the testing vendor. The testing computer’s cache is deleted before testing and after testing. Candidate key strokes and behavior are monitored, and irregular behavior may result in termination of the exam or cancellation of exam scores.
- If the proctor observes the candidate violating the exam day rules, the candidate will be immediately notified. If irregular behavior continues after a warning from the proctor, is extreme, or indicates cheating, the exam session will be immediately terminated and the incident reported to the NAWCO. LRP administrations are continuously monitored by the proctor and are recorded and stored.
- Incidents of reported cheating will be investigated by the NAWCO®. If a candidate is found to have cheated, that candidate’s exam will not be scored, and the candidate will be barred from taking any further NAWCO® examinations indefinitely.
Can a candidate request a special testing accommodation for a LRP administration?
To request a special testing accommodation for a documented disability, candidates must complete the “Request for Special Accommodations” and “Documentation of Disability Needs” forms found in the WCC Candidate Handbook. Accommodations requests must be received at least six weeks prior to the requested examination date. The request must be specific as to the nature of the disability. The applicant is responsible for demonstrating that the request should be granted.
When extra time is an approved special testing accommodation for a candidate testing via LRP, this will be provided by the testing vendor. Other special testing accommodations, if authorized by NAWCO, must be provided by the candidate. In some instances, the specific testing accommodation requested may not be able to be granted due to the inherent nature of the LRP administration. In cases where an otherwise-approved special testing accommodation may not be available for a LRP administration, the candidate may take the exam in one of the other available administrations offered to WCC candidates.
NAWCO will reply to each candidate requesting a special testing accommodation with the decision.
What is the policy for rescheduling or cancelling an exam appointment?
Candidates who arrive late for the examination may not take the examination. If a candidate fails to appear for the examination, the entire examination fee is forfeited.
Candidates may cancel or reschedule the exam appointment up to 48 hours before the scheduled attempt.
Waivers of exam fee forfeiture will be considered in the case of medical emergencies. Requests for such waivers must be made in writing and supported by appropriate physician documentation. Requests must be received within three weeks following the scheduled examination. They will be reviewed on a case-by-case basis.
How are exam results communicated to candidates testing via LRP?
Candidates are required to complete a brief survey about their testing experience. Once the survey has been completed and submitted, candidates will receive exam results. Exam results will indicate pass/fail status. Unsuccessful candidates will receive score information by content area as detailed in the WCC candidate handbook.
Successful candidates may begin using the “WCC®” credential immediately and will be able to print their WCC® Certification Certificate, wallet ID card and congratulations letter within 2 weeks of the examination date. No candidate exam results will be given by telephone or facsimile for any reason. Exam results are released ONLY to the candidate.
Can candidates retaking the exam test via LRP?
At this time, candidates may only test using LRP once. Candidates who are retaking the exam may not select LRP as the mode of administration if they were unsuccessful via LRP on the first attempt. Paper and pencil testing at select locations or computer-based testing at PSI test centers will be available for those candidates retaking the exam.
How do WCC candidates register to take the exam via LRP?
Candidates interested in testing via LRP should contact NAWCO at LRPinfo@nawccb.org to select LRP as the mode of test administration and to receive information for scheduling the exam. A limited number of candidates will be allowed to take the exam via LRP during this limited time offering.
Examity recommends that candidates allow a minimum of 14 working dates from the date of registration to ensure exam appointment availability.